Cloud Enabling Work Queue

Companies often have a tremendous amount of support tickets, where they are inefficiently queued and the workload is unevenly distributed. Queue systems are used to manage workload in a more efficient manner; however, some of these queue systems are not designed for companies that take their resources from different sources and cannot handle large amounts of data. This project is a cloud-based solution originated by our product owner who works at Assurant, Inc., to the modern ticketing workflow problem