IT Service Desk & Asset Management System

This capstone project presents a web-based IT Help Desk Ticketing and Asset Management System designed to improve the efficiency of IT support operations. The application enables the user to submit and track support tickets, while allowing IT staff to manage ticket assignments, update statuses, document resolutions, and monitor organizational assets. Role based access ensures secure management of users and administrative functions. Developed using Java, HTML, CSS, and JavaScript, the system provides a centralized platform that streamlines IT service management, enhances asset tracking, and improves communication between users and support personnel.